In a nutshell:

I guide individuals and teams through a discovery & learning experience to find the right way for approaching the internal or external use of digital.

Usually my role is deeply embedded in the client organisation and I work as part of a client team on-site or wherever the job takes me. The fact that I work as part of the client organisation allows me to learn a lot about the people I work with (and we work for), the internal mechanics & (yes) politics and the (systemic) systems we will have to navigate through. All of this is essential to find the right approach to digital and the associated change process.

The following illustration shows where I can add my value along the way:

DigitalSerpa_Offering

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Offering & services

There is always more than one way to skin a cat. That’s why I always prefer to talk about what’s needed and find the approach that exactly suits people and organisation. On the right hand side you will find some distinct service and product offerings, that I can provide to your organisation, if they fit your people & purpose.

Please don’t hesitate to get in touch if you would like to know more or get a better feeling for me and the way I collaborate with my clients.

Some expectations management…

Even though I’d love to be one, I am not a User Experience or Digital Service Designer. I really enjoy working with them, though. UX & Service Design have been part of most of my corporate jobs or consulting mandates – even a key success factor in most of them. So I’ve learned to appreciate their relevance and make sure that neither business nor IT get too lost in their own world.

Furthermore, I am not a technical solution designer, developer or architect. After 10 years in very IT driven environments I sometimes get ahead of myself and start drawing stuff on flip charts. If you see me sketching up data base icons or data flow charts, make sure to take the pen away from me… What I am really good at though, is to build bridges and translate between business and IT stakeholders.